Returns Policy
At Maradoplug, we want you to love what you ordered. If something isn’t right, we’re here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item was delivered within the last 14 days.
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The item is unused, unwashed, and in original condition with tags and packaging intact.
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The item is not a sale or final clearance item (these are non-returnable unless faulty).
2. How to Request a Return
To request a return, email us at support@maradoplug.shop with:
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Your order number
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The item(s) you want to return
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Reason for the return
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Clear photo(s) of the product if it arrived damaged or defective
We will respond with return instructions within 2–3 business days.
3. Return Shipping
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Customers are responsible for the cost of return shipping unless the item arrived damaged, incorrect, or faulty.
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We recommend using a trackable shipping method. Maradoplug is not responsible for items lost in return transit.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method.
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Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.
5. Exchanges
We currently do not offer exchanges. If you’d like a different size, color, or item, kindly return the original item and place a new order.
6. Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or refund.
7. Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again
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Contact your credit card company or bank — it may take some time before your refund is officially posted
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If you’ve done all of this and still haven’t received your refund, please contact us at support@maradoplug.shop
Need Help?
For any questions related to returns or refunds, reach out to our support team at:
📧 support@maradoplug.shop