Frequently Asked Questions
Most frequent questions and answers
Do you ship internationally?
Yes! We offer free worldwide shipping on all orders. No matter where you are, we’ll deliver your fashion picks to your doorstep at no extra cost.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package in real-time.
What if I received a damaged or wrong item?
We sincerely apologize! Please contact us at support@maradoplug.shop within 48 hours of receiving the item. We’ll make it right by sending a replacement or issuing a refund.
How long does delivery take?
Delivery typically takes 7–21 business days, depending on your location. Please note that remote areas or unexpected delays (like customs processing) may extend shipping time.
Can I return or exchange an item?
Yes, you can return eligible items within 14 days of delivery. The item must be unused and in its original condition. Visit our Return & Refund Policy for more details.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, PayPal, and other secure checkout options depending on your region.